Effective 16 October 2026 · Applies to confirmed physical-product orders for online orders.
Where we deliver
We deliver physical products to serviceable PIN codes within India. Availability is confirmed before payment. International shipping is not offered through this website. If we cannot serve your address, we will tell you before accepting an order.
Charges & timelines
Shipping is ₹150, inclusive of applicable taxes, for orders with a product total below ₹10,000. Shipping is complimentary for product totals of ₹10,000 or more. Product total means the value after discounts and including product taxes, before delivery charges.
Confirmed, paid, in-stock orders are normally dispatched within 2–3 business days. Transit normally takes another 3–7 business days after dispatch. Business days exclude Sundays and public holidays. These are estimates; any known product-specific lead time will be disclosed before payment.
Order confirmation & tracking
We confirm the order and delivery details using the contact information supplied at checkout. Tracking information is shared after dispatch. An order is not accepted merely because a payment attempt has begun.
Receiving your delivery
Please provide a complete address and an active phone number. Delivery may require a recipient signature, identification, or a courier delivery code. Never share a bank or payment OTP with a delivery person.
If the package appears opened, damaged or tampered with, refuse delivery where possible and contact us promptly. If an issue is discovered after receipt, keep the packaging and contact us under our returns policy. An unboxing video can help but is not mandatory for a valid claim.
Delays, failed delivery & loss
Weather, transport restrictions and remote locations can affect transit. Contact us if the estimate has passed. If a shipment is lost before delivery, we will investigate and offer an appropriate replacement or refund. For failed delivery caused by an incorrect address or unavailability, we will contact you before arranging redelivery; any additional delivery charge will be agreed in advance.
Nothing in this policy limits remedies available under applicable consumer law, including for undelivered or materially delayed goods.
Need help?
Contact info@evoluxe.online or +91 90726 55200. Our address is Building No. XI/814B, NH Moonupeedika, Moonnupeedika, Kaipamangalam, Thrissur, Kerala 680681, India.